Job Vacancy at EMA  

We have a fantastic new opportunity coming up at Exeter Martial Arts for a Customer Service Administrator to join our team at our central Exeter Gym. This position will be available from 25th March 2019 for 32.5 hours per week during our operating hours of 3pm- 9.30pm Monday- Friday.

We are looking for a person with excellent communication skills.  They need to be confident, sociable and a great team player. They need to think quickly and creatively and to be able to rapidly build rapport on meeting new people.  They also need excellent organisational skills and attention to detail.

The role includes being front of house throughout our operational hours, representing Exeter Martial Arts.  A key part of your role will be meeting and greeting new and existing customers, dealing with customer queries and selling our training packages. You will also be required to make hot drinks, sell stock and manage stock levels.  The successful candidate will also deal with membership, insurances and new potential customers both face to face, on the telephone and via email. They will need basic IT skills and be able to deal with telephone and email queries and update social media platforms regularly. From time to time there will be some data entry, and processing of membership and insurance.

Customer service or Sales experience is preferred- but not essential.  An interest in sport, fitness or martial arts is preferred but not essential-training will be provided.

The hours of work are Monday- Friday, 3pm-9.30pm.  It is not a suitable position for an existing EMA member who is keen to continue with their classes as the candidate will need to be available on the desk throughout these hours.  Salary is £8-£9 per hour depending on age and experience. Extra hours will be available from time to time.

Please send any enquiries and CV’s to [email protected] before the closing date on 22nd Feb.

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